This Return, Replacement & Refund Policy applies to products purchased directly from the official website of Dishant Electronics / Brand AXVOLT[cite: 1].
We manufacture and sell electrical and electronic products including voltage stabilizers, Servo Voltage Stabilizers, Manual stabilizers, Mainline Voltage Stabilizers, Step-down transformers/converters, Battery chargers and other power-related products[cite: 1]. Our objective is to provide reliable products and efficient after-sales support[cite: 1].
1. Replacement-Only Policy
We follow a Replacement-Only Policy for eligible products purchased from our website[cite: 1].
We do not provide returns or refunds merely because a customer has changed their mind, ordered the wrong product, does not like the product, or no longer requires the product, provided that the product supplied is correct, undamaged and functioning as specified[cite: 1].
Where a product is eligible for replacement under this policy, we will arrange a replacement of the same product/model, subject to availability[cite: 1].
2. Products Eligible for Replacement
A replacement request may be accepted in the following situations[cite: 1]:
Product received in damaged condition[cite: 1].
Product received with a manufacturing defect[cite: 1].
Product received in non-working condition[cite: 1].
Wrong product/model supplied by us[cite: 1].
Important component or accessory is missing from the package[cite: 1].
Product does not materially conform to the specifications or description provided on our website[cite: 1].
Product is damaged during transportation before delivery[cite: 1].
Any other genuine product-related issue covered under the applicable warranty or consumer-protection laws[cite: 1].
3. Time Limit for Replacement Request
Customers should report any visible damage, wrong product, missing component or apparent defect within 48 hours of delivery, wherever reasonably possible[cite: 1].
For a manufacturing defect that becomes apparent after installation or use, the customer may contact us during the applicable warranty period[cite: 1].
The customer should provide[cite: 1]:
Order number[cite: 1]
Product/model details[cite: 1]
Description of the problem[cite: 1]
Photographs/videos showing the issue, where reasonably requested[cite: 1]
Photographs of the product packaging, shipping label and serial number, where applicable[cite: 1]
For electrical products, customers may be requested to provide a short video demonstrating the issue to help our technical team identify the problem[cite: 1].
4. Transit Damage
Customers are requested to inspect the outer packaging and product upon delivery[cite: 1].
If the package or product appears physically damaged, please inform us as soon as possible and provide photographs/videos of the package and product[cite: 1].
Where the damage is established as transit-related, we will arrange an eligible replacement in accordance with this policy[cite: 1].
5. Wrong Product Supplied
If a product different from the product ordered is supplied by us, the customer should contact us with the order details and photographs of the received product[cite: 1].
After verification, we will arrange replacement with the correct product[cite: 1].
6. Manufacturing Defect
If a product develops a manufacturing defect during the applicable warranty period, the customer may contact our customer support/service team[cite: 1].
Depending upon the nature of the issue, we may[cite: 1]:
Repair the product[cite: 1];
Replace the defective component[cite: 1];
Replace the product[cite: 1]; or
Provide another remedy available under the applicable warranty and law[cite: 1].
The warranty terms applicable to the particular product will prevail for warranty-related service matters[cite: 1].
7. Cases Where Replacement May Not Be Accepted
Replacement may not be applicable where the issue has resulted from[cite: 1]:
Physical damage caused after delivery by the customer[cite: 1].
Incorrect installation or wiring[cite: 1].
Use contrary to the product instructions[cite: 1].
Incorrect input voltage or electrical connection[cite: 1].
Overloading or misuse of the product[cite: 1].
Water, fire, lightning, accident or other external causes, except where specifically covered under the applicable warranty[cite: 1].
Unauthorized modification, repair or tampering[cite: 1].
Damage caused by negligence or improper handling[cite: 1].
Normal wear and tear[cite: 1].
Cosmetic marks or minor variations that do not affect the functionality of the product[cite: 1].
A change of mind or personal preference[cite: 1].
Ordering the wrong model/capacity when the correct product as ordered was supplied[cite: 1].
8. Installation and Electrical Safety
Certain AXVOLT products are electrical products and may require proper installation[cite: 1].
Customers should ensure that installation and electrical connections are carried out by a suitably qualified person wherever required[cite: 1].
Damage resulting from incorrect installation, incorrect wiring, unsuitable electrical supply, overloading or misuse may not be covered under replacement or warranty[cite: 1].
9. Return of Defective Product
Where replacement is approved, the customer may be required to return the defective product to us[cite: 1].
The replacement process may be initiated after the returned product is received and/or after our technical team verifies the reported issue, depending upon the circumstances[cite: 1].
The product should preferably be returned with its original packaging, accessories, manuals and other supplied components[cite: 1].
10. Refund Policy
Our standard policy is replacement rather than refund for eligible product issues[cite: 1].
However, where a refund is required under applicable law, or where replacement is not reasonably possible in an eligible case, the appropriate refund/remedy will be provided in accordance with applicable law[cite: 1].
Refunds, where applicable, will normally be processed to the original payment method or through the payment mechanism used for the order[cite: 1].
11. Cancellation of Orders
Customers may request cancellation before the order has been dispatched[cite: 1].
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer should contact our customer support team[cite: 1].
Any refund arising from an approved cancellation will be processed according to the applicable payment and refund procedures[cite: 1].
12. Product Exchange
Replacement under this policy normally means replacement with the same model/product[cite: 1].
A change from one model to another model is not treated as a standard replacement. Any such request will be considered separately and may be subject to availability, price difference and our approval[cite: 1].
13. Verification of Replacement Claims
Dishant Electronics reserves the right to verify the reported issue before approving a replacement[cite: 1].
We may request photographs, videos, serial numbers, packaging details, purchase information or inspection of the product where reasonably necessary[cite: 1].
This verification is intended to prevent misuse of the replacement policy and to ensure genuine customer complaints are handled appropriately[cite: 1].
14. Shipping Charges for Approved Replacement
Where a replacement is approved because of a manufacturing defect, wrong product supplied by us, or verified transit damage attributable to the delivery process, we will arrange the replacement process in accordance with our applicable service procedure[cite: 1].
Where the issue is caused by customer misuse, incorrect installation, accidental damage or another condition outside our responsibility, any applicable transportation, inspection or service charges may be payable by the customer, subject to the applicable warranty terms[cite: 1].
15. No Waiver of Legal Rights
Nothing in this policy is intended to exclude, restrict or waive any rights or remedies available to a consumer under applicable Indian law[cite: 1].
If any provision of this policy is found to be inconsistent with a mandatory requirement of applicable law, that mandatory legal requirement will prevail[cite: 1].
16. How to Request Replacement
For replacement or warranty assistance, please contact our customer support team with[cite: 1]:
Order Number:
Customer Name:
Mobile Number:
Product Name/Model:
Serial Number (if applicable):
Issue/Problem:
Photographs/Videos:
Our support team will review the request and guide you through the next steps[cite: 1].
17. Important Notice
By placing an order on our website, the customer acknowledges that they have reviewed the product description, specifications, applicable warranty terms and this Return, Replacement & Refund Policy[cite: 1].
We are committed to providing genuine products and reasonable after-sales support while maintaining a fair and transparent replacement process[cite: 1].
