This Shipping & Delivery Policy applies to all orders placed through the official website of Dishant Electronics / AXVOLT.
We are committed to processing and delivering your orders safely and within a reasonable timeframe.
1. Shipping Charges
Shipping charges are included in the product price displayed on our website.
Customers will generally not be charged any additional shipping or delivery fee at checkout for standard delivery within our serviceable delivery areas.
The product price displayed on the website is inclusive of the applicable shipping cost.
2. Order Processing
Orders are normally processed after successful confirmation of the order and receipt of payment.
Orders are generally dispatched within 1–4 business days, subject to product availability, order verification and other operational circumstances.
Orders placed on Sundays or public holidays may be processed on the next business day.
3. Delivery Time
After dispatch, delivery is generally expected within 3–10 business days, depending on the customer’s location, courier availability and other logistical conditions.
Delivery to remote, rural or difficult-to-service locations may take additional time.
The estimated delivery period is indicative and may vary due to circumstances beyond our reasonable control.
4. Delivery Partners
Orders may be shipped through one or more third-party courier, logistics or transportation service providers selected by Dishant Electronics.
The delivery partner may vary depending on the destination, product type, package size, weight and service availability.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/Flat/Building number
Street/Area
City
State
PIN code
Contact telephone number
Dishant Electronics will not be responsible for delays or failed delivery resulting from an incorrect, incomplete or inaccurate address or contact information provided by the customer.
6. Tracking Information
Where tracking facilities are available, customers may receive shipment tracking details through email, SMS, WhatsApp or other communication channels provided during the ordering process.
Tracking information may take some time to become active after the shipment is handed over to the logistics provider.
7. Delivery Attempts
The courier/logistics partner may make one or more delivery attempts at the address provided by the customer.
Customers are requested to remain available at the delivery address and cooperate with the delivery partner.
If delivery fails because the customer is unavailable, refuses delivery, provides an incorrect address or does not respond to delivery attempts, additional arrangements may be required before the order can be delivered again.
8. Inspection at Delivery
Customers are advised to check the package at the time of delivery for any visible signs of severe external damage.
If the package appears significantly damaged, customers should, where reasonably possible:
Take photographs of the package before opening it.
Record the condition of the package.
Inform Dishant Electronics as soon as possible.
Customers should also retain the original packaging until they are satisfied that the product has been received in proper condition.
9. Transit Damage
If a product is received damaged during transportation, the customer should contact us as soon as possible with the order details and supporting photographs/videos.
After verification, an eligible replacement may be arranged in accordance with our Return, Replacement & Refund Policy.
10. Delayed Delivery
Delivery dates are estimates and are not guaranteed.
Delivery may be delayed due to circumstances including, but not limited to:
Courier or logistics delays
Weather conditions
Natural disasters
Transportation disruptions
Government restrictions
Festivals and public holidays
High shipment volumes
Strikes or other operational disruptions
Incorrect or incomplete delivery information
Remote-area delivery limitations
Other circumstances beyond our reasonable control
We will make reasonable efforts to assist customers in tracking delayed shipments.
11. Undelivered or Returned Shipments
If an order is returned to us by the courier because of an incorrect address, repeated failed delivery attempts, refusal of delivery or other customer-related reasons, the customer should contact our support team.
Any re-shipping, additional transportation or other applicable charges, if incurred due to customer-related delivery failure, may be payable by the customer.
Where a refund is legally required or otherwise approved, the refund will be handled in accordance with our Return, Replacement & Refund Policy and applicable law.
12. Partial Delivery or Missing Items
If an order is received with missing products, accessories or components, the customer should contact us promptly with the order details and photographs/videos of the package and its contents.
After verification, Dishant Electronics will take appropriate action, which may include supplying the missing item or arranging another appropriate remedy.
13. Multiple Products in One Order
If an order contains multiple products, the products may be dispatched together or separately depending on stock availability, warehouse location and logistical considerations.
Separate shipments do not normally result in an additional shipping charge where the shipping cost has already been included in the product price.
14. Serviceable Locations
We aim to deliver products across India, subject to the availability of courier/logistics services and product-specific delivery restrictions.
Certain remote or restricted locations may have limited delivery availability.
If a particular PIN code is not serviceable, we may contact the customer to discuss an alternative delivery arrangement or other available option.
15. Changes to Delivery Address
Customers should immediately contact us if they need to correct or change the delivery address.
Address changes may not be possible after the order has been dispatched.
We cannot guarantee an address change once the shipment has been handed over to the courier/logistics partner.
16. Contact for Shipping Issues
For any shipping or delivery-related issue, customers should contact our customer support team with:
Order Number:
Customer Name:
Mobile Number:
Delivery Address:
Tracking Number, if available:
Description of the Issue:
Our team will review the matter and provide reasonable assistance.
17. Important Notice
By placing an order through our website, the customer acknowledges and agrees to this Shipping & Delivery Policy.
Dishant Electronics will make reasonable efforts to dispatch and deliver orders within the estimated timelines. However, delivery timelines may vary due to factors outside our reasonable control.
This policy does not limit or exclude any rights or remedies available to consumers under applicable Indian law.
